Platinum Protection Program
Protect Your Investment!
Enroll your EGRO espresso equipment in our Platinum Protection Program.
As a key account of Rancilio Group North America you are eligible to enroll your EGRO espresso equipment in the Platinum Protection Program.
PLATINUM PROTECTION BENEFITS
- Service costs managed by manufacturer
- Manufacturer troubleshooting and dispatching
- Tracked and scheduled preventative maintenance visits
- 24/7 Technical Support via toll free number
- Guaranteed discount on parts
- Tracked and scheduled water filter replacement
- Nominal yearly membership fee
AVOID HIGH SERVICE BILLS
Save an average of 30% on service invoices managed directly by Rancilio Group NA
By enrolling in the Platinum Protection Program we make sure that only the work that needs performed is done.
NO NEED TO KEEP TRACK OF PREVENTATIVE MAINTENANCE VISITS
By keeping up with regular PM visits you can avoid unnecessary repair calls. Includes a follow-up call from our factory technicians to ensure the machine is working correctly after PM work is finished.
ONE NUMBER TO CALL
1-877-642-9409 Call our toll-free technical support line anytime day or night.
SAVE MONEY ON PARTS
By enrolling in the program you are guaranteed to receive your key account pricing on parts.
PROTECT YOUR MACHINE BY KEEPING YOUR WATER FILTERED
Filtering and softening the water going into your espresso machine helps prevent mineral build ups in the machine’s water system. The average repair bill for this mineral build-up is $1500. Avoid paying for this repair. Maintain your water filter.
Read complete terms and agreements here.