Every grinder is tested at the factory with beans. What you’re seeing are leftover grounds from that test.
Please refer to the Rocky User Manual on how to setup and properly install, as well as troubleshoot the machine. After testing, please contact your Distributor or Seller. Distributors and retailers provide their own warranty policies and tech services. All machines sold through distributors and retailers are NOT under Rancilio Group North America's warranty policy.
Please contact your Distributor or Seller or the company you purchased your machine from for more technical support. Distributors and retailers provide their own warranty policies and tech services. All machines sold through distributors and retailers are NOT under Rancilio Group North America's warranty policy.
Please email firstname.lastname@example.org with your zip code and serial number (F/N number) of the machine.
Please check the following (depending on the model you own):
Doser (SS) model - Please check that the machine is plugged in. If the machine is plugged into a GFI outlet, please check and see if the GFI is tripped. If need be, reset the GFI. If this doesn’t correct the issue, please check the circuit breaker and see if it is tripped. Plug something you know works into the outlet and see if it works.
Doserless (SD) model - Please check that both power switches are on. There are 2 switches on the machine. On the right side, there is a white power switch. (The “O” mark if off. The “I” is on) the part of the switch with the “I” should be pressed in. The dispensing switch is on the front left bottom; toggle that on to activate the grinder motor.
The GFI outlet could be bad. Please test the machine in a different outlet to see if the problem continues. If the problem continues, click the link to download the Home Line Return Request Form.
You can purchase Grinz cleaner and follow the instructions included with the product. You can purchase this product on Amazon or other online retailers.
Both models grind coffee in the same manner. They both have the same motor and grinding Burrs. Here are the differences:
Rocky SS (with Doser) - as the coffee is ground, it is accumulated in a doser chamber or grounds hopper. To dose coffee, once the hopper is sufficiently filled, the barista pulls the lever once for a single dose of grounds, or twice for a double dose.
Rocky SD (without Doser) - dispenses the grounds directly into the portafilter. The barista determines the amount of coffee dispensed into the portafilter. No extra grounds are accumulated or saved for future use.
Sorry, but this cannot be done.
We do not offer any parts that would make that possible without replacing 75% of the machine, so it is not cost effective. You could investigate a transformer that converts 110v to 220v.
If the hopper turns, it is possible that the burrs need to be replaced.
The threads are very precise and easily damaged. You need to order a new grinder chamber.